Vulnerability Disclosure Policy

Introduction

Polar is committed to ensuring the safety and security of all users of our devices and services. Our commitment is to offer product support and security fixes for a minimum of five years from when the product is first offered for sale or commercial use.

We value those who take the time and effort to report security vulnerabilities according to this policy. However, we do not offer monetary rewards for vulnerability disclosures.

We are committed to:

• investigating and resolving security issues in our platform and services thoroughly
• working in collaboration with the security community
• responding promptly and actively

This vulnerability disclosure policy explains how you can submit a report and inform us about vulnerabilities. We recommend you read this policy fully before you report a vulnerability and always acting in compliance with it. 

Reporting

If you believe you have found a security vulnerability, please submit your report to us using the following email:

security(at)polar.com

In your report, please include details of:

• The website or product where the vulnerability can be observed.
• Title of the vulnerability
• A brief description of the type of vulnerability, including a summary, severity, supporting files and possible mitigations or recommendations.
• An explanation of what an attacker could do
• Steps to reproduce:
• These should be benign, non-destructive, proof of concept.
• This helps to ensure that the report can be triaged quickly and accurately.
• It also reduces the likelihood of duplicate reports, or malicious exploitation of some vulnerabilities, such as sub-domain takeovers.

Guidelines for reporting a vulnerability

When you are investigating and reporting a vulnerability related to Polar’s products, services, or websites, you must not:

• Break any applicable law or regulations.
• Access unnecessary, excessive or significant amounts of data
• Modify data in our systems or services
• Use high-intensity invasive or destructive scanning tools to find vulnerabilities.
• Try or report a denial of service—for example, overwhelming a service with a high volume of requests.
• Disrupt our services or systems.
• Tell other people about the vulnerability you have found until we have disclosed it
• Social engineer, phish or physically attack our staff or infrastructure
• Demand money to disclose a vulnerability
• Submit reports detailing non-exploitable vulnerabilities, or reports indicating that the services do not fully align with “best practice”, for example missing security headers.

Additionally, you must:

• Always comply with data protection rules and must not violate the privacy of Polar’s users, employees, contractors, services or systems. You must not, for example, share, redistribute or fail to properly secure data retrieved from the systems or services.
• Securely delete all data retrieved during your research as soon as it is no longer required or within 1 month of the vulnerability being resolved, whichever occurs first (or as otherwise required by data protection law).

What to expect

After you have submitted your report, you will receive a confirmation your report is received. We aim to respond to your report as soon as possible after evaluation of the potential vulnerability.

Schedule for remediation is assessed by looking at the impact, severity and exploit complexity. Vulnerability reports might take some time to address. You are welcome to enquire on the status but should avoid doing so more than once every 14 days. This allows our teams to focus on the remediation.

We will notify you once the vulnerability is remediated.

Legalities

This policy is designed to be compatible with common vulnerability disclosure good practice. It does not give you permission to act in any manner that is inconsistent with the law, or which might cause Polar or its partner organizations to be in breach of any legal obligations.